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Frequently Asked Questions
Allergy Aid is a comprehensive app designed to help individuals with allergies—or those caring for someone with allergies—manage them effectively. It offers powerful tools like a Label Scanner, Reaction Diary, Allergen Card, Emergency Reaction Button, and many more features to simplify allergy management and enhance safety.
Yes, Allergy Aid is completely free to use with no in-app purchases.
Yes, Allergy Aid is available for both Android and iOS. You can download it from the App Store or Google Play Store.
When you sign up, you can select your allergies. Need to make changes later? No problem—you can update them anytime in your settings.
The AI Label Scanner allows you to scan food or product labels to quickly identify potential allergens. Once you've saved your allergens in the settings, the scanner will highlight the name of any matching allergens on the ingredient label. However, it’s always important to double-check product labels to ensure nothing is overlooked.
The Reaction Diary allows you to log allergic reactions, including symptoms, triggers, and treatments. This helps you identify patterns and provides valuable information to share with healthcare providers. It can also be useful if you need to notify a restaurant about a reaction experienced after dining there.
The Ingredient Detector is a powerful feature within the Allergy Aid app that helps you quickly and easily identify allergens in food and product labels. It recognises the allergens saved in your profile. Simply take a photo of an ingredient label, and the app will scan it, offering an alternative to the real-time label scanner.
The Ingredient Detector is effective for UK products and is particularly useful for identifying allergens in food, beauty, and cleaning products with ingredient labels in different languages. Remember to always check the label!
The Allergen Card is a personalised digital card that lists your allergies. It can be shared with restaurants, caregivers, or medical staff when dining out or travelling.
The Emergency Reaction Button ensures you get help quickly in a critical situation. First, it asks you to confirm whether you want to activate the alert. Once confirmed, your saved emergency contacts are notified with details of your reaction and location. The app then guides you step-by-step through administering your auto-injector, ensuring no crucial steps are missed. Finally, you can call emergency services with a single tap. This feature is designed to help you act swiftly and effectively when it matters most.
Yes, Allergy Aid includes automated reminders to help you keep track of auto-injector replacements. Once you have input the expiry date in your settings, it alerts you one month before the expiration date, giving you plenty of time to acquire a new one.
Allergy Aid features a community hub where users can connect, share experiences, and seek advice from others managing similar allergies. To ensure a safe and supportive environment, we have guidelines in place, which you can read more about here.
Allergy Aid includes features like a hospital and pharmacy locator, translation of allergy requirements into multiple languages. Future updates will ensure you can access all of the app features all over the world!
Yes, Allergy Aid prioritises your privacy by encrypting and securely storing all data. For more details, you can read our privacy policy here.
For assistance, you can reach our support team directly through the app, Instagram or by emailing us at [email protected]
We welcome user feedback and ideas! You can submit feature suggestions through the feedback section in the app.
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